Automates routine meter and status information
Remote device care
CS Remote Care
Connect devices to proactive monitoring so meter information, consumable alerts and service signals can be handled with less manual intervention.
Solution overview
What CS Remote Care does.
CS Remote Care creates a secure machine-to-machine connection between supported devices and the service operation. Device status can be relayed automatically, helping routine maintenance and technical issues reach the right team sooner.
Depending on the device and service arrangement, routine counter readings, consumable requirements, firmware work and selected settings can be handled remotely, reducing administration and avoidable downtime.
Core capabilities
- Secure monitoring of supported device status and service signals
- Automatic transfer of routine meter readings
- Consumable alerts and automated replenishment workflows
- Remote firmware updates and selected device settings
- Remote-panel guidance for faster user support
- Fleet status and reporting through a web interface
What it can improve
Practical outcomes for your team.
Supports proactive consumable replenishment
Helps the service team respond with better device insight
Plan before you license
